Re: How to manage former guests demanding compensation
I had the same type of thing happen to me. VRBO told me that when they post a review they cannot post another or change there review. The only thing they can do is remove it. I don't understand how...
View ArticleRe: How to manage former guests demanding compensation
How much did you charge them for their stay? How much are they asking in return? Why are they complaining that you weren't "around" during their stay? The lack of wifi is a minor thing. Not worth a...
View ArticleRe: How to manage former guests demanding compensation
Beg to differ with Joan. Lack of WiFi is a major thing for many people. Smart phone is not adequate. Lots of people sadly must stay in touch with the office during a vacation. Some people have hobbies...
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Re: How to manage former guests demanding compensation
I agree with you! I have to use my smart-phone at home because we have no other internet connection and it can be a real pain. BUT, if you advertise that you have wi-fi then you had better have it, or...
View ArticleRe: How to manage former guests demanding compensation
I agree that some compensation, but how much are you talking about per day???
View ArticleRe: How to manage former guests demanding compensation
I'd suggest 10-20% per day for no wi-fi. I would be furious if I checked in somewhere and there was none, assuming there was power and the outage was the owner's fault, not the internet service...
View ArticleRe: How to manage former guests demanding compensation
The guest was not threatening a bad review if they did not get compensation, the bad review has already been posted so there is no extortion. I suggested that the owner offer some compensation because...
View ArticleRe: How to manage former guests demanding compensation
I'm so sorry this happened to you! Your best bet is to respond very unemotionally, but courteously to the bad review, ask your other renters to post reviews, and chalk this up to the learning curve....
View ArticleRe: How to manage former guests demanding compensation
You got 4 out of 5 stars.......... They seem to have legitimate complaints and these are at a level which is very minor. My options would be: If you have anything in writing I would post the threat...
View ArticleRe: How to manage former guests demanding compensation
If you have promised services that are not there then you are in breach of contract and your property description is misleading. You should absolutely have offered a partial refund for the lack of...
View ArticleRe: How to manage former guests demanding compensation
I had the same type of thing happen to me. VRBO told me that when they post a review they cannot post another or change there review. The only thing they can do is remove it. I don't understand how...
View ArticleRe: How to manage former guests demanding compensation
How much did you charge them for their stay? How much are they asking in return? Why are they complaining that you weren't "around" during their stay? The lack of wifi is a minor thing. Not worth a...
View ArticleRe: How to manage former guests demanding compensation
Beg to differ with Joan. Lack of WiFi is a major thing for many people. Smart phone is not adequate. Lots of people sadly must stay in touch with the office during a vacation. Some people have hobbies...
View ArticleRe: How to manage former guests demanding compensation
I agree with you! I have to use my smart-phone at home because we have no other internet connection and it can be a real pain. BUT, if you advertise that you have wi-fi then you had better have it, or...
View ArticleRe: How to manage former guests demanding compensation
I agree that some compensation, but how much are you talking about per day???
View ArticleRe: How to manage former guests demanding compensation
I'd suggest 10-20% per day for no wi-fi. I would be furious if I checked in somewhere and there was none, assuming there was power and the outage was the owner's fault, not the internet service...
View ArticleRe: How to manage former guests demanding compensation
The guest was not threatening a bad review if they did not get compensation, the bad review has already been posted so there is no extortion. I suggested that the owner offer some compensation because...
View ArticleRe: How to manage former guests demanding compensation
I'm so sorry this happened to you! Your best bet is to respond very unemotionally, but courteously to the bad review, ask your other renters to post reviews, and chalk this up to the learning curve....
View ArticleRe: How to manage former guests demanding compensation
You got 4 out of 5 stars.......... They seem to have legitimate complaints and these are at a level which is very minor. My options would be: If you have anything in writing I would post the threat...
View ArticleClik here to view.
Re: How to manage former guests demanding compensation
If you have promised services that are not there then you are in breach of contract and your property description is misleading. You should absolutely have offered a partial refund for the lack of...
View Article
